We88 Terms and Conditions — Complete Guide for Malaysian Players

01General Terms of Use for the we88 Platform

The we88 platform is operated to provide digital entertainment services to users who meet the defined eligibility requirements. Use of this platform is fully subject to the terms stated in this document and any additional policies we88 publishes from time to time.

These Terms and Conditions may be updated at any time. You are responsible for reviewing this document periodically. Continued use of the we88 platform after any changes are published will be deemed as acceptance of the updated terms.

By registering an account with WE88, you declare that:

• You are 18 years and above or have reached the legal age stipulated in your jurisdiction (whichever is higher).
• You are registering in your own name and not as a proxy or representative of any third party.
• All information you provide during registration is accurate, complete and up to date.
• You are not on any self-exclusion list or enrolled in any active gambling exclusion program.
• The funds you use to play are from a legitimate source and are not proceeds of any illegal activity.

02Account Registration & Identity Verification

Each individual is only permitted to hold one we88 account only. Registering multiple accounts — whether using the same or different details — is a serious violation of we88's terms and may result in the freezing of all associated accounts and forfeiture of any balances within them.

KYC Verification Process

We88 carries out a Know Your Customer (KYC) process to ensure the safety of all players on the platform. This process requires you to submit valid proof of identity before your first withdrawal can be processed. Accepted documents include:

• Malaysian Identity Card (MyKad) — the primary document accepted for identity verification of Malaysian citizens.
• Valid passport — for non-citizen residents or users whose primary identification document is a passport.
• Proof of current address — bank statement, utility bill, or other official document showing your name and address issued within the past three months.

We88 reserves the right to request additional documents at any time if further verification is required. Failure to submit the requested documents within the specified timeframe may result in your account being temporarily suspended.

03Deposits & Payment Methods

We88 accepts deposits via a range of payment methods popular in Malaysia. All deposits are credited to your account instantly upon confirmation received from the payment provider.

• FPX (Online Banking) — Maybank2u, CIMB Clicks, Public Bank, RHB Now, Hong Leong Connect, AmOnline, and all other FPX member banks.
• TNG eWallet — Touch 'n Go eWallet for fast deposits without the need for online banking access.
• GrabPay — Payments via GrabPay for the convenience of Grab app users.
• Direct Bank Transfer — Transfer to a designated we88 bank account, with processing times of up to 15 minutes depending on your bank.

The minimum deposit amount is MYR 30 per transaction. No maximum daily deposit limit is set for standard accounts; however, new accounts may be subject to temporary limits during the initial KYC review period.

04Fund Withdrawal & Its Conditions

We88 processes withdrawals within five minutes for accounts that have completed full KYC verification. Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered in your name.

Withdrawal Limits & Conditions

• The minimum withdrawal amount per transaction is MYR 50.
• The first withdrawal requires full KYC verification to be completed before it can be processed.
• All active bonuses must meet the specified wagering requirements before a withdrawal can be made.
• We88 reserves the right to request additional verification for withdrawals exceeding a certain amount as a security measure.
• Withdrawals to a bank account that does not match the name of the we88 account holder will not be processed.

We88 does not charge any withdrawal fees. However, your bank or e-wallet provider may impose their own charges for receiving funds — this is beyond we88's control.

05Bonuses, Promotions & Wagering Requirements

We88 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus has specific terms and conditions clearly stated on the Promotions we88.

General Bonus Principles

• Wagering requirement for each bonus will be clearly stated in the relevant promotion terms — typically between 5x and 30x depending on the bonus type.
• The welcome bonus is only available to new registrations that have never held a WE88 account before.
• Claiming any bonus is entirely optional you. If you do not wish to be bound by wagering requirements, you may choose to decline the bonus when making a deposit.
• Bonuses cannot be directly converted to cash — only net winnings that exceed the wagering requirement may be withdrawn.
• We88 reserves the right to withdraw any bonus granted in error or as a result of system misuse.

06Game Rules & Fairness

All games available on the we88 platform — including Live Casino, Slots, Sports Betting, and bingo — are operated using technology that ensures fair and random game outcomes.

• Slot and table games use Random Number Generator (RNG) certified by independent international auditing bodies to ensure every outcome is random and cannot be manipulated.
• Live casino games are operated by real human dealers from premium studios, continuously monitored by the we88 quality control team.
• The return-to-player (RTP) rate for each game is available for review and reflects the actual rate set by the game provider.
• Any attempt to hack, exploit software vulnerabilities, or use third-party software to gain an unfair advantage will result in account termination and forfeiture of all balances.
• Game results recorded by WE88's servers are final and binding in all disputes.

07Accepted Player Conduct

We88 expects all players to interact with the platform and fellow players in a responsible and respectful manner. The following conduct is strictly prohibited on the we88 platform:

• Using abusive, threatening, or offensive language in any WE88 communication channel, including customer support live chat.
• Attempting to cheat, deceive, or manipulate the payment system, bonus system, or game system in any way.
• Sharing your account with others or allowing anyone else to access your account.
• Using any automation software, bots, or scripts to interact with the WE88 platform.
• Engaging in money laundering or using the WE88 platform for any illegal financial activity.

08Account Suspension & Termination

We88 reserves the right to suspend or terminate any user account at any time for the following reasons, including but not limited to:

• Violation of any terms stated in this document.
• Evidence or suspicion of fraudulent activity, money laundering, or other illegal activities.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Registering multiple accounts or providing false information during registration.
• Abusing the we88 bonus or promotion system.

In the event of a valid termination, WE88 will return any eligible balance (excluding bonuses that have not met the wagering requirements) to the player within a reasonable timeframe, subject to any necessary investigation.

09Privacy, Personal Data & Security

We88 values your privacy. All personal data you provide to we88 is processed in accordance with Malaysia's Personal Data Protection Act (PDPA) and the we88 privacy policy available on the Privacy Policy.

• Your personal data will not be sold, transferred, or shared with third parties without your consent, except as required by law or for legitimate platform operational purposes.
• All communications between your device and we88 servers are protected by 256-bit SSL encryption.
• You are responsible for keeping your account password confidential. WE88 will never ask for your password via email, live chat, or any other communication channel.
• If you suspect your account has been accessed without authorisation, contact the we88 support team immediately.

10WE88 Limitation of Liability

We88 provides its digital entertainment platform on an as-is basis. While we88 strives to ensure the platform operates without interruption, we88 cannot guarantee that the service will always be available, free from errors, or meet all of your specific requirements.

• We88 is not liable for any losses arising from technical disruptions, internet failures, or circumstances beyond we88's control (force majeure).
• We88 is not liable for any indirect, consequential, or special losses incurred by players.
• WE88's maximum total liability to any player under any circumstance shall not exceed the total amount deposited by that player in the 30 days preceding the incident.

11Changes to Terms and Conditions

We88 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time without prior notice. The latest version of this document will always be available on this page with an updated revision date.

It is your responsibility to review this page periodically to stay informed of the latest terms in effect. If you disagree with any changes made, you have the right to close your account before those changes take effect.

12Contact WE88

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the WE88 team is ready to assist you. You can reach us via:

• Live Chat — Available directly from the we88 platform or app, 24 hours a day, 7 days a week.
• Support Email — Send your written enquiry to [email protected] for a response within 24 business hours.
• FAQ Page — Visit the WE88 FAQ for answers to the most frequently asked questions.

For issues related to responsible gaming and self-control, please refer to the Responsible Gaming we88 provides detailed information and support tools available for your use.