We88 Privacy Policy — Our Commitment Protecting Your Data

01Introduction & Scope of the we88 Privacy Policy

We88 ("we", "our platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you use the we88 website, mobile app, and all related services.

This policy applies to all we88 platform users regardless of access method — whether via web browser, Android app, iOS app, or any other supported device. All data processing carried out by we88 fully complies with the Malaysia Personal Data Protection Act 2010 (PDPA).

If you disagree with any part of this Privacy Policy, please stop using the we88 platform and contact our support team to close your account and request data deletion.

02Personal Data We Collect

We88 only collects data that is strictly necessary for legitimate purposes related to platform operations, legal compliance, and improving the user experience. The following are the categories of data we collect:

Data You Provide Directly

• Identity Information — Full name, date of birth, national identity card number (MyKad) or passport, gender, and nationality.
• Contact Information — Email address, mobile phone number, and current residential address.
• Financial Information — Bank account number, bank name, e-wallet account number, and other payment details required for deposits and withdrawals.
• KYC Documents — Copies of your identity card, passport, or other identity verification documents submitted during the account verification process.
• Communications — Records of your correspondence with the we88 customer support team via live chat, email, or other channels.

Automatically Collected Data

• Device Data — Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network Data — IP address, internet service provider (ISP), estimated geographic location based on IP, and connection information.
• Usage Data — Pages visited, time spent on the platform, games played, bets placed, and full transaction records.
• Session Data — Login and logout records, session duration, in-platform navigation history, and interactions with specific features.

Data Category	Purpose of Collection	Retention Period
Identity Information	Account verification, KYC and AML compliance	5 years after account closure
Financial Information	Transaction processing, payment verification	7 years (tax compliance requirement)
Usage Data	Service improvement, account security	2 years from the date of record
Communication Data	Customer support, dispute resolution	3 years from the date of interaction
Cookie Data	Platform functionality, analytics, marketing	Up to 2 years or until deleted

03How We Use Your Personal Data

We88 uses your personal data solely for legitimate purposes directly related to delivering our platform services. We do not use your data for unrelated purposes without your prior consent.

• Account Management — Creating and managing your account, verifying your identity at login, and ensuring your account security at all times.
• Transaction Processing — Processing deposits, withdrawals, and any other financial transactions securely and promptly as requested.
• Legal Compliance — Fulfilling legal obligations under PDPA, anti-money laundering (AML) laws, and other applicable regulatory requirements.
• Platform Security — Detecting and preventing fraud, unauthorized access, account misuse, and other security threats that may affect you or the platform.
• Customer Support — Responding to your inquiries, resolving complaints, and providing the necessary technical assistance.
• Targeted Marketing — Sending promotional information, exclusive offers, and relevant platform updates — only to users who have given consent to receive marketing communications.
• Service Improvement — Analyzing aggregated usage patterns to understand player needs and continuously improve we88 platform features.

04Data Sharing with Third Parties

We88 does not sell or trade your personal data. However, in certain limited circumstances, we need to share data with selected third parties to keep the platform running smoothly:

• Payment Providers — FPX member banks, Touch 'n Go, GrabPay, and other payment gateway providers required to process your financial transactions.
• Game Providers — Game development companies that supply game content to the we88 platform, which may require minimal session data for game functionality.
• Identity Verification Services — Trusted third-party KYC service providers that assist in verifying your identity during the registration and account verification process.
• Statutory Authorities — Law enforcement agencies, courts, or regulatory bodies when required by law or a valid court order.
• IT Service Providers — Cloud hosting companies, cybersecurity service providers, and analytics firms that support we88's technical infrastructure, subject to strict confidentiality agreements.

All third parties receiving data from we88 are required to protect your data to the same or higher standard that we adhere to, and may only use such data for purposes specified in a written agreement with we88.

05Cookies, Pixels & Tracking Technologies

The we88 platform uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and ensure certain features function correctly.

Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as the platform will not function without them.
• Functional Cookies — Saving your preferences such as language, display settings, and favorite game selections to enhance ease of use.
• Analytics Cookies — Collecting aggregated data on how players use the platform to help us understand usage patterns and improve our services.
• Marketing Cookies — Used to display ads and promotions relevant to your interests. You can disable these cookies through your browser settings.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the we88 platform.

06Data Security & Storage

We88 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or accidental disclosure.

• 256-bit SSL/TLS Encryption for all data in transit between your device and we88 servers.
• Encrypted password storage using one-way hashing algorithms that cannot be decrypted, even by we88 staff.
• Role-based access control — only staff who require access to specific data to perform their authorized duties are permitted to do so.
• Regular security audits by internal security teams and independent assessors to identify and address vulnerabilities before they can be exploited.
• Continuous 24/7 monitoring against suspicious activity and cybersecurity threats by automated security systems and expert teams.

07How to Exercise Your Privacy Rights

To exercise any of the privacy rights outlined in this document, you may contact the we88 privacy team through the following channels. We will process your request within 21 working days from the date of receipt of a complete request.

• Contact our support team via live chat within the we88 platform or app, available 24/7.
• Submit a written request to [email protected] by stating the type of request and the identity verification information required.
• For disputes that cannot be resolved directly with we88, you have the right to file a complaint with Malaysia Department of Personal Data Protection.

To protect your data, we88 needs to verify your identity before processing any personal data-related requests. This prevents unauthorized parties from illegally accessing or deleting your data.

08Children's Data Protection

The we88 platform is strictly for adult users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a child's data has been inadvertently collected, we will take immediate action to delete that data and close the associated account.

If you have reason to believe that someone under the age of 18 has registered a we88 account, please notify us immediately through our customer support channels.

09Links to Third-Party Websites

The we88 platform may contain links to third-party websites or services for reference or convenience. we88 is not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of every website you visit outside the we88 platform.

10Changes to the Privacy Policy

We88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the platform homepage or sending a notification to your registered email.
• For significant changes, we will request your consent again before those changes take effect on your data.

Continued use of the we88 platform after policy changes are published will be considered acceptance of the updated terms. If you disagree with any changes, please contact us to close your account.

11Contact the we88 Privacy Team

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, we welcome you to contact us:

• Live Chat 24/7 — The fastest way to get an immediate response from the we88 support team, available at all times.
• Privacy Email — [email protected] for written inquiries requiring a detailed response or official documentation.
• FAQ Page — Visit we88 FAQ for answers to the most frequently asked privacy questions from our players.

For more information about your rights and how to exercise them, you may also refer to Responsible Gaming page of ours, which contains guidelines on account controls and protection.